Patient Participation Group

PPG Meetings

A group meeting is held every three months to discuss surgery services and issues and we often invite guest speakers to discuss and promote community services. All patients are welcome to attend, though it must be noted that PPG meetings are not to bring forward formal complaints.

Next meeting: Monday 8th April 2024 at 5.30pm

Click here for a message from the PPG Chairperson and the Agenda for 8th January 2024 meeting.

Minutes from Previous meetings

Click here for the minutes from the PPG meeting 8th January 2024.

Click here for the minutes from the PPG meeting 9th October 2023.

Membership

Membership of the group will open to any person over 16 years of age who are members of the practice
Membership will not confer any rights to claim preferential treatment
Membership of the group will cease in the event of the member ceasing to be a patient of the practice
To join the PPG, please complete a form at reception or click on the link opposite.

Powers

For the purpose of carrying out the above objectives, and not otherwise, the group shall have power to do what ever is necessary to achieve its objectives.

Objectives

The group works towards enhancing communications between the practice and its patients in a positive way.

The main objectives of the group are:

To enhance communications between the patients and staff of the Warley Medical Centre (hereinafter called the practice)
To act as a signpost for practices system of suggestions and complaints
To promote health education awareness on topics of interest and value to the patient, and cooperate with any said medical practices where appropriate
To encourage the formation of a wider support group
To raise funds to enable the group to be self sufficient
To promote, after discussion with the partners and any other matter deemed to be of interest to patients and practice

The Warley Medical Centre Code

Due to comments made relating to reception staff and customer service skills, a meeting was held with a Public Relations company, which resulted in the Warley Medical Centre Code.

Why are we here?

To put patients first
To care about your health
To do our best, to provide excellent care from the cradle to the grave, helping you be born safely, live well and die peacefully
To continually strive to improve our services to you

Our key values

B-R-A-C-E

B = Balance

We seek to balance doing things by the rule book, (e.g. following protocols) whilst remembering you are our primary focus as an individual.

R = Respectful

At all times, no matter how hard we are provoked otherwise, and regardless of disability, culture, gender or language barrier we will be open, honest and respectful.

A = Approachability

We aim to be professional but also easy to talk to/approach.

C = Compassionate

We will be sympathetic and understanding by pausing, listening and caring.

E = Excellence