Ambrose House, Kingsway, Oldbury, B68 0RTTel: 0121 421 8400
The group works towards enhancing communications between the practice and its patients in a positive way.
The main objectives of the group are:
For the purpose of carrying out the above objectives, and not otherwise, the group shall have power to do what ever is necessary to achieve its objectives.
The Warley Medical Centre Code
Due to comments made relating to reception staff and customer service skills, a meeting was held with a Public Relations company, which resulted in the Warley Medical Centre Code.
Why are we here?
Our key values
B = Balance
We seek to balance doing things by the rule book, (e.g. following protocols) whilst remembering you are our primary focus as an individual.
R = Respectful
At all times, no matter how hard we are provoked otherwise, and regardless of disability, culture, gender or language barrier we will be open, honest and respectful.
A = Approachability
We aim to be professional but also easy to talk to/approach.
C = Compassionate
We will be sympathetic and understanding by pausing, listening and caring.
E = Excellence
We will continually strive to improve our services to you.
To join the PPG, please complete a form at reception.
A group meeting is held every two months to discuss surgery services and issues and we often invite guest speakers to discuss and promote community services. All patients are welcome to attend, though it must be noted that PPG meetings are not to bring forward formal complaints.
The next meeting will be held on Monday 8th January 2018 at 6pm.
Minutes of July's meeting can be viewed by clicking here.
Contact the Patient Group with your feedback, suggestion, comment or question. Please do not use
this form for complaints - these should always be directed to the Practice Manager
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